Because your peace of mind is our top priority.
Frequently asked questions.

At Otto’s Collision Centre, our team is here to support you. If you’ve been in an accident, please contact our 24-HOUR ACCIDENT CONCIERGE SERVICE at 1-800-725-3048. Our dedicated team will ensure you and your vehicle are taken care of.

If your vehicle is drivable, we encourage you to call us for important information and advice, to ensure your experience is stress-free, hassle-free, and working within your best interests. We’re here to represent you during these otherwise unfortunate times. Please call us at 613-728-7032.

No. It’s your car – it’s your choice! As the owner of a motor vehicle damaged in an accident, you have the right to choose where you wish to have your vehicle repaired. This is the law! Select a repair facility that you feel comfortable with, notify your insurance company, or ask the centre to call on your behalf.

No. Time is a valuable commodity. Spend it wisely. In fact, you do not need to get more than one estimate as long as that one estimate is approved by your insurance company. However, your insurance adjuster may have to inspect the damage. This can be done at an insurance drive-in claim centre or at the centre you have chosen.

Our team would be happy to walk you through the process. Please contact us at 613-728-7032 if you have any questions.

Before authorizing any repairs, you must contact your insurance company and advise them as to your situation, as well as where the damaged vehicle may be inspected. Otto’s Collision Centre may also do so on your behalf. It’s your vehicle, it’s your choice.

Please contact us with any questions or concerns. Because your safety is our top priority.

Yes. Our award-winning team will restore your vehicle to its factory standard — inside and out. This will ensure the ultimate performance, safety and aesthetic.

Work completed at Otto’s Collision Centre will meet or exceed industry standards for performance, safety and attention to detail. Many aspects of the services will be guaranteed, pending manufacturer specifications and other details. Our representatives will be delighted to review this information with you.

Make sure the facility you choose:

  • Has a professional reputation
  • Is properly equipped and qualified to do complex technical repair challenges
  • Maintains equipment and systems at peak performance
  • Has technicians that are thoroughly trained and certified
  • Shop cleanliness says a lot about the technicians’ attitudes, as does friendliness and atmosphere
  • If you feel comfortable, chances are you’ll be happy with their work